Privacy Policy
Exotic and Small Animal Hospital of PA
1006W 8th Ave, Suite B, King of Prussia, PA 19406

At Exotic and Small Animal Hospital of PA, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information in accordance with applicable privacy laws.

1. Information We Collect

We collect the following types of information in order to provide the best care and service for your pets:

  • Personal Information: This may include your name, address, phone number, email address, and any other information you provide when scheduling appointments or interacting with our office.

  • Pet Information: This includes information about your pet(s), including but not limited to their name, age, breed, medical history, and vaccination records.

  • Billing Information: If you are paying for services, we collect billing details, including credit card information or other payment methods. This information is processed securely by our payment processing partners.

  • Medical Records: We may collect medical records related to the treatment and care of your pets. This includes information about diagnoses, treatments, procedures, and medications.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing Services: To schedule and provide veterinary care and services for your pets.

  • Communication: To communicate with you regarding appointments, reminders, billing, and other important information related to your pet’s care.

  • Billing and Payment: To process payments and manage accounts.

  • Improvement of Services: To improve our veterinary services and enhance the experience of our clients and their pets.

  • Compliance with Legal Requirements: To comply with applicable laws and regulations regarding the provision of veterinary care.

3. How We Protect Your Information

We implement a variety of security measures to protect your personal and pet information, including physical, electronic, and procedural safeguards. For example:

  • Encryption: Sensitive personal and payment information is encrypted and securely stored.

  • Access Control: Access to your personal and pet information is restricted to authorized staff who need it to perform their duties.

  • Compliance with Laws: We comply with all relevant privacy and data protection laws, including HIPAA (Health Insurance Portability and Accountability Act), where applicable.

4. Disclosure of Your Information

We do not sell or rent your personal or pet information to third parties. However, we may share information in the following situations:

  • Service Providers: We may share information with third-party service providers who assist us in running our practice, such as payment processors, IT service providers, or business partners. These providers are required to maintain the confidentiality and security of your information.

  • Legal Requirements: We may disclose your personal or pet information if required by law, regulation, or court order, or if we believe it is necessary to protect the rights, property, or safety of our clients, pets, or the public.

5. Your Rights and Choices

You have the right to:

  • Access: Request a copy of your personal and pet information that we have on file.

  • Correct: Request corrections to any inaccurate or incomplete information.

  • Delete: Request the deletion of your information, where possible and applicable under the law.

  • Opt-Out: You may choose to opt out of receiving marketing or promotional communications from us by following the unsubscribe instructions in our emails.

To exercise any of these rights, please contact us at the contact details below.

6. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on our website and update the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Terms and Conditions
Exotic and Small Animal Hospital of PA
1006W 8th Ave, Suite B, King of Prussia, PA 19406

By accessing or using the services provided by Exotic and Small Animal Hospital of PA (“we,” “us,” “our”), including scheduling appointments, submitting inquiries, or receiving veterinary care, you agree to comply with and be bound by the following terms and conditions (“Terms”). Please read these Terms carefully before using our services.

1. Services Provided

We offer veterinary care for small and exotic animals, including but not limited to:

  • Routine check-ups

  • Medical diagnosis and treatment

  • Surgical procedures

  • Vaccinations and preventive care

  • Emergency services

  • Diagnostic testing (e.g., lab work, X-rays)

We reserve the right to modify or discontinue services at our discretion.

2. Client Responsibilities

As a client of Exotic and Small Animal Hospital of PA, you agree to:

  • Provide accurate and complete information about your pet, including medical history and any changes in condition.

  • Follow any medical advice or instructions provided by our staff and notify us promptly of any concerns or changes in your pet’s health.

  • Be financially responsible for all services provided to your pet.

  • Follow all applicable laws and regulations regarding the care and ownership of pets.

  • Maintain a safe environment for your pet during visits, and adhere to any safety or behavioral guidelines set by our staff.

3. Appointments and Cancellations

  • Scheduling: You are required to schedule an appointment for all veterinary services. Appointments can be made by phone, email, or through our online booking system (if applicable).

  • Cancellations: If you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance. Failure to do so may result in a cancellation fee.

4. Payment Terms

  • Fees: You agree to pay all fees associated with the veterinary services provided, including but not limited to consultations, treatments, medications, surgeries, and diagnostic tests.

  • Payment Methods: We accept payment via credit card, debit card, cash, and any other methods specified at the time of service.

  • Insurance: If you have pet insurance, it is your responsibility to submit claims for reimbursement. We do not process insurance claims directly unless otherwise stated.

5. Medical Records and Confidentiality

  • Ownership of Records: All medical records created by our staff, including diagnostic results, treatments, and notes, are the property of Exotic and Small Animal Hospital of PA. Upon request, we can provide copies of medical records to you or a third-party veterinary professional, subject to applicable laws.

  • Confidentiality: We are committed to maintaining the confidentiality of your personal and pet information. Please refer to our Privacy Policy for more details on how we protect your information.

6. Limitation of Liability

While we take every precaution to provide the best care for your pet, you agree that Exotic and Small Animal Hospital of PA is not responsible for any direct, indirect, incidental, or consequential damages, losses, or injuries arising from the use of our services or the treatment of your pet, including but not limited to:

  • Complications from medical procedures

  • Loss or injury to your pet during transportation or visits

  • Miscommunication or misunderstanding regarding medical advice

7. Third-Party Services

Our practice may use third-party vendors, such as laboratory services, pharmacies, or specialists, to provide specific care. We are not responsible for the actions or services of these third parties. Any fees or charges from third-party providers are your responsibility.

8. Indemnification

You agree to indemnify and hold harmless Exotic and Small Animal Hospital of PA, its employees, officers, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of our services or any violation of these Terms and Conditions.

9. Changes to Terms and Conditions

We reserve the right to modify or update these Terms at any time. Any changes will be posted on our website, and the updated version will take effect immediately upon posting. Please review these Terms periodically to stay informed of any updates.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the state of Pennsylvania. Any disputes arising under or related to these Terms will be subject to the exclusive jurisdiction of the courts located in Pennsylvania.

11. Contact Us

If you have any questions or concerns regarding these Terms and Conditions or any of our services, please contact us:

Exotic and Small Animal Hospital of PA
1006W 8th Ave, Suite B
King of Prussia, PA 19406
Phone: 267-884-0990
Email: info@eahphilly.vet